Information and purpose
Basic technical information such as browser type, device class, approximate region, requested page and referring source may be processed to operate, protect and improve the website. Information you choose to send in a support interaction is used to respond to that request.
Payment credentials, one-time codes and full account passwords should never be submitted through a general contact field. Complete financial authentication must remain with the bank, e-wallet or account interface responsible for it.
Cookies and measurement
Cookies or similar storage may be used for essential page operation, security, preferences and aggregated performance measurement. Browser controls can restrict non-essential storage, although some account functions may require cookies to stay signed in.
This public guide does not need sensitive account information merely to display its articles. Avoid sending such information unless a verified account process specifically requires it.
Retention, security and external routes
Reasonable technical and organisational controls are used to reduce unauthorised access, misuse or loss. No online transmission or storage method can be guaranteed completely secure.
A link to an account, payment or support service may take you to a system with its own privacy practices. Review the destination and its notice before entering personal or financial information.
Your choices
You can adjust browser cookies, stop using the site or ask the relevant service about access, correction or deletion options that apply to the information it controls. Legal, fraud-prevention or account-security requirements may affect what can be changed or removed.